Returns & Exchanges
Due to the perishable nature of our frozen food products, we cannot accept physical returns. However, we are committed to your satisfaction and offer a 'Taste Guarantee'.
1
Inspect Your Order
Check your items immediately upon arrival to ensure everything is frozen and the seal is intact.
2
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping box.
3
Contact Support
Email our team within 7 days of delivery with your order number and any supporting photos.
4
Resolution
We will review your claim and issue a full refund or a replacement shipment at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing